FAQ

My Fitness Sales Contact
Sales contacts: For any sales related queries for My Fitness , please route the customer to different contact.  Please route the customer to Mr.Deepak(S...
Wed, 12 Feb, 2025 at 5:01 PM
Process for Call-Back
https://docs.google.com/document/d/1CCUehwVPBUeba-cAs0slWen5Zu5N8f9hg2i6oc7vuK4/edit    Process for Call-Back  1.1 Purpose   Whenever a custom...
Wed, 22 Nov, 2023 at 10:48 PM
Updating Phone numbers
   Updating Phone numbers 1.1 Purpose  For any contact, we will update the customer's phone number in the Phone number field which will b...
Wed, 13 Dec, 2023 at 12:45 PM
Priyaasi Mega Summer Sale
Priyaasi Mega Summer Sale Pick any 3 for 999  Offer Duration-16th April 2024. Link for Offer:  https://priyaasi.com/collections/buy-any-3-999  Wha...
Wed, 17 Apr, 2024 at 7:01 PM
BonKids Offer- Buy 2 @999/-
BonKids Offer- Buy 2 @999/-   We are live with new offer with BonKids and below are the offer details and T&C's Offer Details Offe...
Fri, 3 May, 2024 at 12:46 PM
CPD Process(Customer Promise Date)
  CPD Process 1.1 Purpose   Whenever a customer contacts for asking Order status, the agent to follow the  new update on Shopify where agents can ...
Wed, 12 Jun, 2024 at 4:43 PM
MyFitness-Whey Protien FAQs
Whey Protein FAQs-  1. What is whey protein? - Whey protein is a high-quality protein derived from milk during the cheese-making process. It contains all e...
Tue, 1 Oct, 2024 at 5:11 PM
Escalations metrix for Shopify D2C Couriers
PFB latest revised escalation matrix. Find the attached sheet .
Thu, 23 Jan, 2025 at 3:38 PM
Non-QC Pick-Up Process
1.Objective: To ensure a seamless process for handling Non-QC pick-ups for brands where QC is generally enabled, avoiding pick-up cancellations due to comm...
Wed, 12 Feb, 2025 at 11:53 AM
Policy on Refunds & Replacements for Pebble Products (KableOne Offer)
Replacement Process: Customers who received Pebble products as part of the KableOne OTT offer can request a replacement if they face issues covered unde...
Thu, 6 Mar, 2025 at 5:59 PM