UCP training for Delhivery
Purpose
For any Delay in delivery, delivery status, follow up on a logistics issues with Logistics partner “Delhivery” only, we will follow the process
Responsibility:
● Whenever there is a delivery issue/Logistic issue from Logistics partner “Delhivery” only, we will escalate the case by raising a ticket at UCP portal
This process is not valid for other logistic partners like Smarter,Xpress Bees/Blue dart and other logistic partners
Stakeholders:
L2_EMAIL
Reference
UCP portal
Process Overview
We will raise a ticket on UCP Portal for delayed deliveries, pick ups etc on UCP. The ticket ID must be captured on the freshdesk private notes.
There is no requirement to drop an internal email for Delhivery Logistics.
Below is the steps to raise tickets in UCP
Login to UCP for the respective brand.
Paste the order ID, AWB number in the highlighted section to search the delivery status.
Paste the AWB number here
Once you paste this how we can see the current delivery status
To check any existing ticket ID , go to Support on the left side
How to raise tickets on UCP
Click on Need Help,Check for the AWB number.
The details of the shipment will be specified on UCP
Select the issue and sub issue type
Add CXAll@mensabrands.com in cc
Type the customer issue in the description section
Raise the ticket in UCP as shown above. Once the ticket is created, paste the ticket ID in Freshdesk in private notes.
Mention UCP escalation done and Ticket ID:XXXX