Delay in Dispatch of Orders due to Kawad Yatra
As Kawad Yatra is going on, there will be speed disruptions in the network on lanes originating from the North and also, destined for UP, Uttarakhand, BH, Kolkata, and Jharkhand.
Monday Major Impact - Jalabhishek occasion on 17th of July. There will be a likely of 48 hours major impact for promise dates falling on 17-18th of July. The Impact will be major in UP & Uttarakhand on these dates.
Process
1.Please note that any delivery happening from the below warehouses (can be seen on the Shopify order page) will be delayed 1-2 days.
Gurgaon warehouse (all brands + Priyaasi warehouse)
2.Also, if the delivery location is the below locations (which can be seen on the Shopify Order page) will be delayed for 1-2 days.
Uttar Pradesh(UP)
Uttarakhand
Bihar
West Bengal
Jharkhand
Process:
1.If Warehouse is GGN.Priyaasi WH or delivery location is UP,Uttarkand,Bihar, WestBengal,Jharkand.
When the customer reaches support to ask for order status or delay in delivery, the L1 agent checks for the Warehouse location from Order ID, and delivery location and replies to the customer about the delayed delivery due to Kawad Yatra traffic and resolves the ticket.
The L1 agent will pacify customers that we are trying our best to deliver faster.
-No Escalation required.
2.If Warehouse and delivery location is none of the above.
If the customer location is not falling between any of the above locations example:Gujarat, Bangalore, Mysore, and Hyderabad etc and there is a delay in delivery, the L1 agent to follow the normal existing process and escalate the ticket to Delivery and Shipment queue.
Delay in delivery -Kawad Yatra
Hi <Customer Name>,
Greetings from <Brand Name>!
With regards to your order <Order Number> and delays in processing the same, we sincerely apologise to you for any inconvenience this may have caused. We would like to inform you that due to Kanwar Yatra, our courier is trying their best to transport the orders as faster as possible, However, we have to adhere to the traffic advisory of local administrations hence there might be a 1-2 day delay.
Rest assured, we are working towards dispatching your order faster and request you to please allow us time till 48 hours to get back to you with the status of your order.
Regards,
Team <Brand Name>
Any further updates, will be announced in advance
Revision History: