Villain Cashback Process for Rs.150
1.1 Purpose
Whenever a customer contacts for asking cashback for reviewing on Amazon after purchase.
This is eligible for the purchase of Perfumes only on Amazon and customer can get one time cashback per product on any number of orders.
Document title | Villain Cashback Process |
Current Version | 1.1 |
Status | Live |
Document Owner | Process Excellence Team |
Approved by |
Responsibility:
-When a customer contacts regarding cashback for Rs.150 after reviewing on Amazon. Customer support team to check and process cashback to the customer.
Issue – Sub issue
Escalation
Tagging :
Group: L1 Group
Type: Other Products
Issue: Post Purchase query
Sub Issue: Cashback not credited
Status: Resolved
Chats Tagging
Issue:Post Purchase Query
Sub Issue:Cashback not credited
Customer VOC | Next Action | Our Action |
The customer came for asking cashback for reviewing on Amazon after purchasing Villain Product | The customer will reach to Villain WhatsApp number claiming Rs.150 cashback
| L1 team, Chats team to greet and thank customers for reviews. Request the customer to fill the form, which takes about 1 minute only, and inform the customer that the cashback will be disbursed within T+24 hours.
In case the customer has shared all the details on Chats or Email already, agent is to fill out the form on customer's behalf and inform to wait for T+24 hours for our team to look into it and disburse cashback.
Share the form link https://forms.gle/DxwXJKM6hY4KFhPj9
L2 team to validate the customer Reviews from the form and validate on the Metabase RnR dashboard. L2 team will share customer Razorpay x Link for claiming cashback |
Communication
Dear <Customer>,
Greetings from Villain!
Thank you so much for taking the time to leave a fantastic rating and review on Amazon for our product. Your feedback means a lot to us and serves as a valuable source of motivation.
To show our gratitude, we would like to offer you a cashback opportunity. We have a short form that you can fill out to claim your cashback. It will only take a few minutes of your time, and once completed, we will promptly process your cashback request.
Please click on the following link to access the form: https://forms.gle/xTDKJAJtzTKinAar6
Best regards,
Team Villain
Chats response
Thank you for reviewing our product on Amazon. Here is a small token of appreciation for reviewing us. Please fill out the form to receive your cashback.(It takes less than a minute)
https://forms.gle/xTDKJAJtzTKinAar6
Revision History:
Document created by | Sandhya.G | 05/07/2023 |