Customization Requests   


1.1 Purpose

 

To guide and help customers to get the customization done on their T-shirts and Dresses

Document title

Customization Requests

Current Version

1.1

Status

Live

Document Owner

Process Excellence Team

Approved by

 Chethan Kumar


 Responsibility:

 

Check for the customer's requirement for customization and capture details. 

 

 

Issue – Sub issue

 

    

Group: General Enquiries

Type: General Issues

Issue: Customization Request

Sub Issue: Asked for Details / to be escalating 


POC for Customization :anand@bonorganik.com,vishnuprabhu@bonorganik.com



Customer VOC

Next Action

Our Action

I want to order a customized Tshirt


L1 Action: Consultant to check with the customer requirements for customization


Consultant to ask the customer the Design, and quantity of products. The consultant can request customer to share pictures/images to info@bonorganik.com. Agent to proactively informs that customization charges are starting from 599 for kids and 699 for adults onwards and there might be additional charges for any extra customizations.



L2 Action


L2 team check for requirements from the customer end and check with the Internal team if the request can be processed via email.

Once the Internal team gives the final design and quotation, L2 team will share the same to the customer and if the customer gives the go-ahead only we will place order on Shopify.

L2 will call the customer and inform the price and ask to check the design and sign off before we place the order.

To place order on Shopify we will share a payment link to the customer, once the payment is made only, we will place an order on Shopify and share Order ID details with the customer over email.







    Eligibility criteria for Customizations:


  • Customization cost is 699 for Adults and 599 for kids

  • Customization orders can be taken only for BonOrganik

  • Customization will be taken from one-piece to bulk orders as well

  • Sizes can be customised for Plus sizes as well

  • For Plus sizes extra charges are applicable from 

-3XL -Rs.150

-4XL,5XL-Rs.250

  • Customers can send their own quotes which can be printed on Tees.

  • For the designs on the website, we can change the colours under customization request- colour change - Rs.100- We can escalate this issue to L2

  • Tees can be customized for full sleeves and the above rules applies with extra charge of Rs.150

  • We do not take Polo neck Tee shirt orders. In case customers order in bulk with a minimum quantity is 25 numbers, else we will reject the request. Price will be varying for this and only internal team can finalise the cost

  • All payments are prepaid only, we dont accept COD orders for customization.

  • The delivery timelines are 7-10 business days for customized orders.


  • For certain scenarios, we need to inform the customer that we will check with our internal team and revert back with a TAT of 24 hours. L2 Team will call up customer for confirming order and explain the entire process of delivery timelines, payment methods etc

  • If the customer is asking the print in any other language apart from English, we will escalate the case to Internal team.

  • We don't customize any DISNEY, MARVEL,DC PIXER, TOM AND JERRY images as these are having Copyrights issues.

  • Need to check with the design team if the customer asks for any other cartoon characters.



Communication for asking customer to share details for Customization


Hi <Customer name>

Thank you for contacting BonOrgnaik!

 

With regards to ticket ID: XXXX, we would request you to share the below details for us to go ahead and proceed with your request. 


1.Design

2.Color of the Tshirt

3.Quantity

4.Shipping Adress


We would also like to inform you that the price for customization is Rs.599 for Kids wear and Rs.699 for Adults. Please be informed that the charges mentioned are standard prices and if there are additional customization, then the charges will be extra.The delivery timelines would be 7 to 10 working days.

 

For further any query or assistance, please feel free to contact us on our customer service number 8951717202 10:00 AM to 7:00 or you can write to us at info@bonorganik.com.


Regards,

Team BonOrganik!


Communication for asking customer to make payments


Hi <Customername>,


Greetings from BonOrganik!

With regards to ticket ID: XXXX, we would like to inform you that the design blueprint shared is finalized and we will go ahead with printing this order.


We wish to reconfirm that the cost for each would be Rs.<> and final price is Rs<>.We request you to kindly scan the QR code shared in the attachment and make the final payment. We request you to share the Payment ID for us to verify and proceed with the order.


For further any query or assistance, please feel free to contact us on 8951717202 from 10:00 AM to 7:00 or you can write to us at info@bonorganik.com 


Regards,

Team BonOrganik!




Revision History:


Document created by

Sandhya.G

02/05/2023