Below are the Refund and Exchange timelines for all brands.



 
BrandsReturn(days)Exchange/Replacement(days) 
Villain2 10 (specific to products, refer website)
Epic _ Majestic pure6060
Epic _ Botanic Earth6060
Ishin1515
Anubhutee1515
Priyaasi77
Karagiri210
Dennis Lingo1515
Lilpicks77
Trust basket77
Botanic Heath India
1 day(damaged/Wrong)1 day(damaged/Wrong)
PebbleNOT APPLICABLE24 hours (Wrong product/Damaged product)
Bon kids1010
Bon organik1010
MyfitnessNOT APPLICABLE24 hours(Wrong product/Damaged product)




Update 27th March 2024:


productsRefund will be processed within 5 - 7 working days once the request for cancellation in terms of prepaid, return orders, RTO orders, lost, or In transit damaged products. The refund will be processed once the product reaches the warehouse.


(The brand will not be responsible for delays in refund processing because of delays caused by banks, calamities, or national holidays).


Scenarios


(Temporary process)


Prepaid Orders:


  • If cx asks for the Refund status, L1 will check Shopify comments to see if the refund was processed and inform same to the customer. 
  • If customer denies it, ask the customer to check with the updates bank statement with Reference(RRN) number that we share.


COD Orders:


  • If cx asks for refund status , L1 will fill the Google form for only COD orders. L1 to mention the same in a private note.


          Link for Google form: https://docs.google.com/forms/d/e/1FAIpQLSdBIs6lV4-Ads03z5vBQwLLCYLd9QML90Ubm3QGi7XkGSSEJg/viewform



  • For the RRN number, reach out to the L2 team.