Scenario:
When a customer comes to request Bulk orders or any business-related queries on our brands.
Action by L1
Agent to understand the customer's query and inform them that you will forward their request to the concerned team. Within 24-48 hours our support team will contact the customer and take the request.
L1 Agents must tag this case to L2 and escalate the matter with TAT of T+1 days
Tagging :
Group: General Issues
Type: General Enquiries
Issue Type: Pre Order
Sub Issue: Business/Bulk enquireis
Product: Brand Wise
Status: Waiting on Internal Update
Action by L2:
L2 agents must check customer inquiry, drop an email to the relevant folks from each brand, and follow up until closure.
Details of SPOCs
| Brand | Bulk Orders (Give to customers) | CC |
| Lilpicks | manish.kumar@mensabrands.com | Veerendra , Chethan, Sandhya |
| talk.lilpicks@gmail.com | Veerendra , Chethan, Sandhya | |
| Villain | nikhil.maheshwari@mensabrands.com,amitabh@mensabrands.com | Veerendra , Chethan, Sandhya |
| Trust Basket | jeesha@mensabrands.com | Veerendra , Chethan, Sandhya |
| Dennis Lingo | tanya.marwaha@mensabrands.com | Veerendra , Chethan, Sandhya |
| Karagiri | abhishek@karagiri.com | Veerendra , Chethan, Sandhya |
| Pebble | kushal.agarwal@mensabrands.com | Veerendra , Chethan, Sandhya |
| Helea | koustubh@mensabrands.com | Veerendra , Chethan, Sandhya |
| Ishin | vikram@mensabrands.com | Veerendra , Chethan, Sandhya |
| Priyaasi | apoorva@mensabrands.com | Veerendra , Chethan, Sandhya |
| Anubhutee | vikram@mensabrands.com | Veerendra , Chethan, Sandhya |
| Majestic Pure | makrand.kate@mensabrands.com | Veerendra , Chethan, Sandhya |
| Botanichearth | makrand.kate@mensabrands.com | Veerendra , Chethan, Sandhya |
| Myflorona | makrand.kate@mensabrands.com | Veerendra , Chethan, Sandhya |
| Beybee | siddarth@mensabrands.com | Veerendra , Chethan, Sandhya |
| Hubberholme | apoorva@mensabrands.com | Veerendra , Chethan, Sandhya |
| Highstar | bibhav@mensabrands.com | Veerendra , Chethan, Sandhya |
| Bulfyss | Will be added | Veerendra , Chethan, Sandhya |
| Prettykrafts | siddarth@mensabrands.com | Veerendra , Chethan, Sandhya |
| BonOrganik/BonKids | Kashifulla@bonorganik.com | Veerendra , Chethan, Sandhya |
Important Note:
For any Epic brands, wholesale enquiries please follow the below process where we ask the customer to fill the details and read the Terms and Conditions and reply with following response:
Hi,
I hope you are doing well.
Thanks for showing your interest in opening a wholesale account with us. Please find attached the Wholesale Agreement and Terms of sale. Please acknowledge your agreement to follow these conditions for all purchases that your company may make and send the signed copy to the email ID: makrand.kate@mensabrands.com to take it forward.
Let me know if you have any questions
Regards,
"Brand Name"
Please refer to the link
https://docs.google.com/document/d/1ICg2yfwI0P9gZTFGI_Xy676xsFYzUqvY/edit
Thank You